PSG Global Solutions is Hiring!

PSG is the world’s largest and fastest growing provider of outsourced recruiting support to the global staffing and recruiting industry, with over 20% of the top 100 staffing companies utilizing our service today. Our recruiting centers are based in the Philippines, the preferred offshore location for supporting the US and global English speaking countries.

PSG combines the cost advantages of an offshore delivery model with the high-performance approach of a top-tier staffing company to deliver value to its clients. As with any high-performance business, having a strong and highly motivated team is critical to our success. PSG invests heavily in our people, as evidenced by our employee satisfaction score consistently exceeding 90% (we measure it every month).

Privacy Notice

We, at PSG Global Solutions, LLC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, LLC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, LLC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date.

Click here to read the PSG Global Solutions US Candidate Privacy Notice.

Job Description

Drive Client Success & Growth at PSG

PSG is globally recognized as a premier provider of outsourced recruiting support across industries. We’re looking for a Senior Manager, Client Services to retain and grow client relationships, ensuring exceptional service while identifying opportunities for expansion.

The Opportunity

This role is focused on client retention and growth—ensuring that existing clients receive outstanding service while driving additional revenue opportunities. As the primary client advocate, you’ll work to strengthen partnerships, improve service delivery, and uncover new opportunities to expand PSG’s footprint.

Your Responsibilities:

Client Retention & Relationship Management

• Serve as the main point of contact for healthcare clients, ensuring high satisfaction and long-term partnerships.
• Conduct regular business reviews (QBRs) to discuss performance, gather feedback, and drive strategic improvements.
• Partner with operations teams to ensure seamless service delivery
• Proactively address client concerns, acting as an escalation point and ensuring swift resolution.
• Monitor KPIs, SLAs, and retention metrics, using insights to enhance service delivery and reduce client churn.

Client Growth & Expansion

• Identify opportunities to expand PSG’s services within existing accounts—including new roles, specialties, and service lines.
• Develop and present tailored solutions to meet client needs and increase revenue.
• Partner with sales and leadership teams to support contract renewals and pricing discussions.
• Stay ahead of market trends and client challenges to position PSG as a strategic advisor.

Your First-Year Goals

• Strengthen client relationships, driving high retention and satisfaction.
• Identify and execute growth opportunities within existing accounts.
• Improve service delivery processes to enhance client experience.

What You Bring

• 5+ years of experience in client services, account management, or business development within healthcare staffing, workforce solutions, or BPO industries.
• Proven track record of retaining and growing client relationships.
• Strong strategic thinking and problem-solving skills, with a data-driven approach to client success.
• Ability to collaborate across teams to ensure seamless service delivery and growth execution.

Join Us

If you’re passionate about building strong client relationships and driving growth, we’d love to have you on our team.

Equal Opportunity Employment

All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws

It is the policy of PSG Global Solutions that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA 

Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)