TECHNICAL SUPPORT REPRESENTATIVE

Quezon City | Pasig City
Night Shift | Onsite | Full-Time

Build your career in tech support with a role that offers continuous learning, stability, and long-term growth. Join a dynamic support team where you’ll troubleshoot issues, assist customers, and deliver excellent service across various products and platforms.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

You’ll provide technical support to customers by resolving product or service-related concerns across multiple channels. This role plays a key part in ensuring a seamless customer experience while maintaining service quality and operational excellence.

WHAT YOU’LL DO

• Answer inbound calls from customers (or potential customers) who have questions and/or need help, and handle upsell.
• Ability to provide professional telephone skills with proper phone etiquette required.
• Perform troubleshooting, handle technical concerns, identify and escalate priority issues to next level support when appropriate.
• Gather and record customer information, concern/s, and action taken in a system.
• Utilize the knowledge base system for product and policy information needed to resolve customer issues and questions.
• Constantly learning new tools, systems, and technologies relevant to the role.

A BIT ABOUT YOU

• With relevant BPO experience
• Strong communication skills (written and verbal)
• Customer-focused mindset
• Problem-solving and critical thinking skills
• Ability to multitask and manage time effectively
• Adaptable and open to shifting schedules

WHY JOIN THE A-TEAM?

Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways

Recognition through our Value Awards — we celebrate your wins

• Real career growth with opportunities for internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900+ internal promotions every year
• Access to 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay after 5 years of continuous service
• Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

• 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash
• Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!