Job Posting End Date

05-22-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

As a Monitoring Analysis and Response Center (MARC) Manager, you'll lead a 24x7 Real-Time Response team responsible for proactive, analytics‑driven monitoring, analysis, and response across the electric grid. This role oversees a multidisciplinary team focused on advanced data analytics, real‑time situational awareness, and support regulatory compliance tasks, transforming large volumes of operational and monitoring data into actionable intelligence that improves system reliability, reduces risk, and strengthens compliance outcomes.
The MARC Manager is accountable for delivering a centralized, scalable monitoring and response center that integrates system analytics, alarm management, and compliance guardrails to support Real-Time Transmission System Operations, Engineering, and Field partners.
This role bridges real‑time operations and advanced analytics, ensuring emerging issues are identified early, escalated appropriately, and resolved efficiently, often without requiring field intervention.

Job Description

What You'll Do:

 

Strategic Operational Leadership:

• Lead the evolution of the MARC Center’s role in Transmission operations, aligning capabilities with real‑time reliability and asset risk reduction objectives.
• Translate operational pain points (e.g., unclear ownership, delayed response, signal overload, remote update capabilities) into actionable transformation priorities for the MARC function.
• Provide enterprise‑level real‑time monitoring and coordinated response for asset health alarming.
• Enable and oversee real‑time remote hardware configuration updates when required to support operational stability and risk mitigation.
• Ensure continuous real‑time monitoring of PRC‑004, PRC‑002, and TPL‑007 compliance guardrails.
• Support real‑time operations by executing and monitoring wildfire‑related operational tasks, as required.
• Provide event analysis support to real‑time operations using PMU and PQ data to enhance situational awareness and decision‑making.

 

Operational Transformation & Scalable Execution:

• Oversee continuous improvement of end‑to‑end monitoring and alert response workflows supported by the MARC Center.
• Identify process gaps or inefficiencies in event detection, escalation, and hand‑off across transmission operations.
• Support adoption of data‑driven and analytics‑enabled approaches that strengthen situational awareness and decision‑making.

Operational Performance & Effectiveness Oversight:

• Define and monitor performance measures that reflect MARC effectiveness (e.g., response quality, timeliness, clarity of ownership).
• Use operational data and event trends to evaluate whether MARC activities are improving reliability and reducing repeat issues.

 

Implementation & Change Enablement:

• Lead operational change efforts tied to updates in MARC responsibilities, workflows, or supporting technologies.
• Ensure changes to monitoring or response processes are clearly communicated and understood by impacted teams.

 

Talent Leadership & Capability Building:

• Lead and develop the MARC team to operate as a trusted, high‑performance operational support function.
• Build team capability in understanding transmission events, alarms, and data signals relevant to real‑time operations.

 

Enterprise & Cross-Functional Engagement

• Serve as the primary MARC liaison to Real-Time Transmission Operations, engineering, and leadership stakeholders.
• Clarify MARC’s role, authorities, and hand‑offs within broader event response and next step data workflows.

 

What We're Looking For:

Education requirements are listed below:

• Bachelor degree in engineering or related technical field of study.

Work Experience requirement listed below:

• Minimum of 8 years of engineering or statistical analysis experience.

Required License(s)/Certification(s) are listed below:

• Master's degree in Business or Engineering preferred.

Other:

Physical demand level is Sedentary

Minimum of three years of Asset Health Prediction and analysis is preferred. Demonstrated mastery of oral and written communication appropriate to the audience, including senior leadership presentations.

Where Putting the Customer First Powers Everything We Do

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-010

Compensation Range:

$136,539.00 - $177,503.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.  

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.