The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client relationship within an account.

Job duties

(* denotes an “essential function”)

• *Ensure team provides outstanding service to client, while building strong customer relationships

• *Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures

• *Create an environment conducive to service expansions and new business opportunities

• *Maximize profitability through the effective utilization of labor and resources

• *Immediately resolve any operational problems or issues

• *Produce required reports on schedule

• *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates

• *Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management 

• *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines

• *Train new employees on policies and procedures

• *Address performance issues among team members

• *Work with manager to create development plans and challenging assignments for team members

• *Escalate to manager client or team concerns to proactively resolve issues

• Adhere to Williams Lea policies in addition to client site policies

• Use equipment and supplies in a cost-efficient manner

• Other duties as assigned

Job qualifications

• Bachelor’s degree or equivalent experience

• 3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred

• 3 or more years’ experience  in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom

• Understanding of USPS regulations

• Understanding of reprographics equipment and usage

• Intermediate Microsoft Office Word and Excel skills

• Basic Microsoft PowerPoint skills

• Prior experience managing vendors preferred

• Basic P&L understanding a plus

• Demonstrated experience prioritizing competing priorities under tight deadlines

• Proven customer service skills are required in order to create, maintain and enhance customer relationships.

• Good written and verbal communication skills, including professional telephone and email etiquette.

• Attention to detail with good organizational skills.

• Must be able to meet deadlines and complete all projects in a timely manner.

• Ability to handle sensitive and/or confidential documents and information.

• Able to make independent decisions that conform to business needs and policy.

• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.

• Must work well in a team environment.

• Must be able to interact effectively with multi-functional and diverse backgrounds.

• Ability to work in a fast-paced environment.

• Must be self-motivated with positive can-do attitude.

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)

• 401k Retirement Savings Plan Including Employer Match

• Paid Time Off (PTO)

• Life Insurance

• Paid Parental Leave

• Short-term & Long-term Disability

• Healthcare & Dependent Care Flexible Spending Accounts

• Domestic Partner Coverage

• Commuter Benefits

• Legal Assistance

• Employee Assistance Program (EAP)

• Company Provided Parking

• Additional Employee Perks and Discounts