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Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

The Coordinator, Health Brokerage Operations & Process Support is an individual contributor role focused on supporting operational consistency, training, and process improvement across the Health Brokerage organization.

This role ensures that affiliate partners and marketers are using systems and following workflows as intended, while helping to identify challenges, inefficiencies, or training needs. The coordinator will work closely with the Director of Strategy & Tools to surface key themes from the field and provide input into future enhancements or tool updates.

This is a great opportunity for someone early in their career with experience in health insurance operations, who enjoys creating structure, supporting teams, and driving process adoption.

Job Description

Job Title:

Coordinator, Health Brokerage Operations & Marketer Support

Department:

Health Distribution Operations

Reports To:

Director, Health Distribution Strategy & Tools

Location:

Remote or Clearwater, FL (Hybrid optional)

Key Responsibilities:

• Monitor adoption and adherence to standard workflows, flagging any inconsistencies or areas where additional training/support is needed
• Deliver or support onboarding and training sessions for affiliate partners and marketers on tools such as CRM, Quote & Enroll, and AMS
• Act as a day-to-day contact for process-related questions, guidance, and support
• Assist in the documentation and maintenance of SOPs, training materials, and quick reference guides
• Collect and synthesize feedback from affiliate users on tool and process challenges, and communicate key themes back to the Strategy & Tools team
• Support readiness efforts for upcoming changes by coordinating communication, training schedules, and user support plans
• Partner with internal teams (IT, Operations, Strategy) as needed to ensure that feedback from the field is being considered in roadmap planning

Required Qualifications:

• 1–3 years of experience in health insurance operations, brokerage support, training, or a related administrative role
• Understanding of Health Brokerage operations, especially in Medicare Advantage, Med Supp, ACA, or Ancillary
• Strong communication and interpersonal skills with the ability to train or support users at varying levels of technical comfort
• Highly organized with strong attention to detail and follow-through
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
• Comfortable navigating CRM systems or quote/enroll tools (Salesforce, AMS, etc. experience a plus)

Preferred Qualifications:

• Experience supporting decentralized or affiliate-based teams
• Exposure to user training, process documentation, or change management
• Familiarity with CMS and compliance considerations in the health insurance space
• Associate’s or Bachelor’s degree in Business, Communications, Healthcare, or related field

Work Environment:

• Remote or hybrid work option depending on location
• Occasional travel may be required for in-person trainings or affiliate visits

 

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

 

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com.

 

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

 

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.