An Account Manager – On Premise is responsible for developing his or her assigned accounts into highly profitable sources of growth for the business through relationship, service, innovation, and solutions that support the company’s strategic priorities.  This position is part of the On Premise Sales team.

WORK TASKS

An Account Manager – On Premise can be expected to perform the following tasks in this role as a routine part of their job:

ACCOUNT MANAGER I (Class B and ShopBeer Draft)

Maintains Andrews standards in assigned Class B and ShopBeer Draft accounts, monitors product quality / rotation and POS placement.

• Manages assigned Class B and ShopBeer Draft accounts; Monitors ShopBeer ordering to provide recommendations as required.

• Monitors account metrics and identifies execution gaps; resolves issues and works with ADC team to ensure problems are corrected in a timely manner.

• Administers Draft Surveys monthly in assigned accounts.

• Monitors quality and rotation ensuring quality standards are maintained.

• Maintains pricing and POS in assigned accounts; supports activities as required.

Develops the customer relationship by keeping the customer informed of account metrics and results; provides exceptional customer service.

• Resolves customer and account problems in a timely manner and ensures the customer satisfaction with the solution provided.

• Partners and collaborates with Sales and Operations teams to ensure cohesive account management and service.

Designs the right solutions/product assortment for each customer account utilizing data and tools.

• Uses data driven insights and tools to provide profitable solutions and grow the customer relationship.

Runs vacation and other back up routes of On Premise Account Managers as needed to cover business needs.

• Monitors product inventory, product quality/rotation and places accurate customer orders.

• Resolves issues and works with ADC team to ensure problems are corrected in a timely manner.

• Provides exceptional customer service. 

ACCOUNT MANAGER III (Pre-sell/Account Complexity)

Manages assigned pre-sell accounts monitoring account metrics and identifies execution gaps to ensure service levels are achieved. (60%)

• Maintains product inventory in all pre-sell assigned accounts, monitors product quality/rotation and places accurate customer orders.

• Monitors ShopBeer ordering in assigned accounts; makes recommendations and advises as required.

• Monitors account metrics and identifies execution gaps; resolves issues and works with ADC team to ensure problems are corrected in a timely manner.

• Administers Draft Surveys monthly in assigned accounts.

• Maintains pricing and POS in assigned accounts; supports activities as required.

• Ensures Quality standards are maintained; rotate in assigned accounts.

Develops the customer relationship by keeping the customer informed of account metrics and results; provides exceptional customer service.

• Resolves customer and account problems in a timely manner and ensures the customer satisfaction with the solution provided.

• Partners and collaborates with Sales and Operations teams to ensure cohesive account management and service.

Designs the right solutions/product assortment for each customer account utilizing data and tools.

• Uses data driven insights and tools to provide profitable solutions and grow the customer relationship.

*This is a leveled role; levels vary based on account type, account complexity, other market/account data and experience.

This list is not all inclusive of other tasks and subtasks that may be necessary in performing this role, but rather an overview of the role’s primary work tasks.

QUALIFICATIONS

A qualified candidate for the Account Manager – On Premise role should satisfy the expectations below:

REQUIRED

Account Manager I ONP

• One to Three Years Sales or Sales Support Experience
• Previous Distribution Business Experience or Other Consumer Product Goods (CPG) Experience
• Strong Communication and Relationship Building Skills

Account Manager III ONP

• Three to Five Years Sales or Sales Support Experience

• Previous Distribution Business Experience or Other Consumer Product Goods (CPG) Experience

• Strong Communication and Relationship Building Skills

• Strong Financial and Business Acumen

• Proven Ability to Influence

PREFERRED

Account Manager I ONP

• College Degree in Sales, Business or Other Related Field

• Previous Category Management Experience

Account Manager III ONP

• College Degree in Sales, Business or Other Related Field

• Previous Category Management Experience

• Strong Data Analysis Skills

• Level 1 Certified Beer Server Certification

PHYSICAL REQUIREMENTS & ESSENTIAL FUNCTIONS

• Ability to stand and walk for extended periods of time.
• Ability to pull/push a load up to 55 lbs.
• Requires heavy and repetitive lifting/placement of products up to 55 lbs.
• Bends, stoops, squats, kneels, crouches, crawls, climbs ladders and stairs, stands, walks, and turns/pivots frequently throughout duration of workday. 
• Must tolerate working in an environment with inside/outside ambient/extreme temperatures.
• Must be able to work in noisy and crowded environments.
• Ability to operate facility equipment required for role.
• Ability to use a personal computer for tasks such as communicating via email, preparing reports and other forms of documentation using company and industry software.
• Ability to speak, hear, and see is required to communicate with employees, and to operate computers and office machinery.
• Hand-eye coordination and fine manipulation skills are necessary to operate computers and various facility machinery and equipment.
• Driving is required during the workday.
• Ability to perform job functions in compliance with company policies and procedures, including safety policies and best practices.

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