At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

The successful candidate will join a team responsible for Broker Connectivity within HedgeServ. The role involves liaising directly with both external brokers and internal service teams to ensure all necessary FTP feeds and Broker Website Access are setup and maintained to ensure the reconciliation process by the HedgeServ internal teams is efficient as possible. Reporting directly to the Manager in this department but also with the support of the Director and Managing Director. The requisite Induction Training will be provided in addition to both compulsory training (AML/KYC) and optional training. Additional role-specific training shall be provided by the Manager and Director.

Key Accountabilities of the Role

The list below is not finite and may be added to. The combination of tasks required to be executed will vary depending on business needs.

• Working with both NAV & Implementation teams to ensure all information necessary is gathered before reaching out to setup reporting with the relevant brokers.
• Manage Hedgeserv’s employees website access across various broker websites
• Use initiative in dealing with ad-hoc reporting queries & escalating as required.
• Querying any data discrepancies that have been raised internally, with external brokers.

Pre-requisite knowledge, skills and experience

• Strong inter-personal skills required to deal with many different departments both within and outside of HedgeServ
• Ability to be flexible and work effectively both within a team structure or independently.
• Excellent written and verbal communication skills 
• Good initiative required but also ability to recognize when escalation of issues needs to be taken
• Adaptable and comfortable with handling numerous tasks in a fast-paced environment.
• Organised along with good time management
• IT Literate with an emphasis on Excel and using SQL
• Excellent written and verbal communication skills 
• Strong analytical and problem-solving skills