JOB DESCRIPTION

This role focuses on the execution of defined customizations, system maintenance, integration (including RESTful APIs), SQL development, and user support activities under established ERP standards and direction from IT leadership.

Responsibilities:

• Administer Infor CSI/SyteLine security, user accounts, permissions, and background processing queues

• Provide ERP support through the Service Desk in accordance with established support processes

• Diagnose and resolve ERP related system issues in collaboration with cross departmental teams

• Design, develop, maintain, and support ERP customizations, including enhancing existing IDOs, utilizing User Defined Extension Tables (UETs), creating custom forms and personalizations and developing reports

• Develop and maintain RESTful Web APIs to support integration between applications

• Collaborate with vendors and internal stakeholders to implement and support third‑party integrations under established technical and vendor engagement guidelines

• Perform SQL Server administration tasks, including backups, index maintenance, and SQL Agent job monitoring

• Develop and maintain SQL Server stored procedures, views, and custom tables

• Maintain SQL Server Reporting Services (SSRS) reports as assigned

• Support data replication and data consistency across ERP environments

• Assist in creating and maintaining environments used for ERP development and testing

• Execute defined testing and validation procedures for system upgrades, customizations, and integrations

• Assist users in identifying improvement opportunities and defining requirements, including validation and testing expectations

• Support change adoption by assisting with user process definition and documentation

• Provide knowledge transfer and functional training for new ERP modules or integrated applications

• Produce and maintain technical documentation, API documentation, and revision control records

• Participate in IT department projects and cross functional initiatives as assigned

• Meet assigned deadlines and support project plans within defined scopes and priorities

Qualifications:

External Candidates:

• Bachelor’s degree in Information Technology, Computer Science, or related field

• 3+ years’ experience supporting and developing for ERP platforms such as Infor CSI/SyteLine or comparable

• 2+ years’ experience with SQL Server development and administration

• Ability to work independently on assigned tasks while following established standards

• Ability to meet tight deadlines with high quality requirements

• Strong written and verbal communication skills

Preferred Skills and Experience:

• Experience with Infor Syteline (CSI) modules, APS scheduling, DataViews and Workbenches

• Familiarity with Infor OS, Mongoose framework, and cloud-hosted ERP environments

• Experience with LakeCo suite of Applications

• Cloud‑hosted ERP familiarity

• C# or .NET development experience

• Knowledge of RESTful Web API development

• Knowledge of BI tools

• Strong task prioritization and time‑management skills