About the role: 

The Four Seasons Hotel Philadelphia is seeking a Guest Recognition Specialist to join our Commercial team. The Guest Recognition Specialist Responsible for selling the hotel and providing information to prospective guests.  To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction. 

What you will do:  

• Act as the property Profile Management Expert on Guest Recognition through the use of Golden and Key. Working daily on Profile Enrichment, Pre arrival reviews, Post Stay Review, leverage date through reporting  

• As the expert for guest profiles and preferences, the GRS must provide ongoing communication to key departments on audit results, upcoming initiatives and training. Work with Learning manager, Reservations Leadership, and FDM to ensure that all new and existing team members are fully trained in Guest Recognition and the profile management process.  

• Provide ongoing support and training around Golden and Guest Recognition.  

• Capture sales from in-coming reservations calls (Room, Spa and Dining) and coordinate details of each call and complete internal reservation process; Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations; Complete pre arrival communication for guests arriving; Process deposits for reservations that require.  

• Answer incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures. 

• Manage Four Seasons chat, responding to requests in a timely manner and assisting in connecting guests with necessary departments.  

• Process email reservation requests from all outside agencies and colleagues  

• Answer General Reservations e-mail.  

• Support the Travel Industry team as related to Wholesale and Leisure reservations needs; Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head. 

• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival. 

• Accepts and delivers wake up calls, messages and faxes in a timely manner . 

What you bring: 

• Solid communication, organization and leadership skills 

• Proficient in technology Microsoft Word and Excel; Opera a plus 

• Strong ability to multi-task 

• Strong interpersonal and team player skills  

• Strong problem-solving skills 

What we offer: 

COMPLIMENTARY 

• Room night stays at Four Seasons worldwide 

• Employee meals prepared by our culinary team 

• Dry cleaning and alteration of employee uniforms 

DISCOUNTED 

• Medical, Dental, and Vision coverage 

• Parking and Septa access 

• City Fitness membership 

ADDITIONAL 

• PTO and Nine (9) Paid Holidays 

• 401k participation with a company matching program 

• 100% Company-Paid Parental Leave 

• Growth Opportunities with Four Seasons 

Schedule & Hours: This position requires flexibility in scheduling, with the ability to work on weekends and holidays.  

Want to know more about working for Four Seasons? Visit us at: 

You Tube: http://bit.ly/WeAreFS 

Facebook: http://bit.ly/WeAreFS_FB 

LinkedIn: http://bit.ly/WeAreFS_LI 

Twitter: http://bit.ly/WeAreFS_TW 
Instagram: http://bit.ly/WeAreFS_IG 

See what our employees are saying at: #FSEmployee 

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace. 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. 

To access the 'EEOC is The Law' Information poster please visit this website: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf