• Manage and respond to customer comments received via the various platforms such as electronic questionnaire system, internal quality assurance program and social networks, etc.;  

• Prepare letters, memos, and other documents with word processing, spreadsheet, database, or presentation software.  

• Coordinate and assist in the planning and execution of certain guest and employee relations events;  

• Support the management of the General Manager and/or the Hotel Managers calendar including booking of meetings, etc.  

• Create and manage computer and paper filing and organization systems for records, reports, documents, etc.  

• Perform any other related tasks and special projects assigned by General Manager and/or Hotel Manager.  

Desired Qualifications and Skills   

• Excellent computer skills, including a working knowledge of MS Word, Excel, and Power Point, and hospitality systems.  

• Background in food and beverage and/or rooms in a hotel environment   

• High level of professionalism and integrity while preserving the confidentiality of the office.  

• Attention to detail and ability to multitask in a dynamic and open work environment;  

• Interest and ability to provide outstanding service to our internal and external customers and our suppliers and anticipate their needs.  

• High level of vocabulary in English, and be able to write in a stylish, professional manner, with excellent grammar, Bilingual in Spanish preferred.  

• 1 to 3 years' experience in a similar position.  

• College diploma in hotel management, administration or related field.  

 We Offer:   

• Salary Range: $70,000-$75,000

• Medical/Dental/Vision Insurance   

• 401K Retirement savings plan   

• Employee Assistance Program

• Investment in your Wellbeing   

• Life Insurance   

• Complimentary Room nights and discounted rates    

• Free on-site parking   

• Training programs, tuition reimbursement   

• Growth & Development opportunities