Group Reservations Coordinator
- Fourseasons
- St. Louis
- 4w ago
- Full-Time
- On-site
...
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban oasis along the Mississippi. Embrace the pioneering spirit of St. Louis and come explore with us. Our resort-style hotel is set along the banks of the fabled Mississippi River in the heart of downtown’s entertainment district, just steps away from our most recognizable landmark: the shimmering Gateway Arch. Take in the epic views from a private poolside cabana on our Sky Terrace, from a table filled with sharable plates at Cinder House, or from the floor-to-ceiling windows in the comfort of your very own room.About Four Seasons Hotels and Resorts:
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.
Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Horseshoe Casino, the pulse of St. Louis.
About the role:
The Group Reservations Coordinator is an essential member of the Commercial Department, responsible for managing the full lifecycle of group room reservations from turnover through departure. The Group Reservations Coordinator oversees Delphi setup and maintenance, including room blocks, rate codes, cut-offs, and special requests. This role also prepares a variety of reports and maintains multiple group-related systems to ensure accurate and up-to-date information. Additionally, the Group Reservations Coordinator will serve as a liaison between Sales, Conference Services, Reservations, Front Desk, and Revenue Management to support group bookings, VIP communication, and inventory decisions. The team embodies all Four Seasons cultural values while maintaining established standards, with professionalism expected at all times. This role reports to the Commercial Director.
What you will do:
Operations Support: Providing clear communication with managers while supporting daily operations by ensuring accurate rate setup, deposit requirements, and cancellation policies
Coordination: Providing administrative support by managing group reports, rooming lists, and confirmation details, and coordinating details with operational teams to ensure a seamless guest experience
Reservations: Answering incoming reservation calls (queue and non-queue) and support booking and pre-arrival needs for individual and group reservations
Technology: Responding to chats and emails through our unique computer systems
Communication/Teamwork: Collaborating with team members to ensure guests are always taken care of
What you bring:
Ability to work in a fast-paced environment while maintaining strong attention to detail.
Strong time management, communication, and organizational skills.
Fluency in reading, writing, and spoken English is required.
One year of prior reservations or call center experience preferred
Experience with Delphi, Lotus Notes, and Microsoft Office is a plus
Schedule & Hours:
This is a full-time position
The working hours will primarily be Monday through Friday, 8:30am-5:00pm
What we offer:
Four Seasons believes in offering the best to the best when it comes to employee benefits!
*Lucrative salary!
*Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days!
*Time off plans starting at day of hire!
*An opportunity to be a part of a cohesive team in an inclusive work environment!
*Complimentary and discounted hotel stays around the world!
*Wellbeing and mental health initiatives and focused company!
*Embracement and promotion of diversity in our workplace!
*Complimentary employee meals and beverages!
*Tuition reimbursement!
Learn more about what it is like to work at Four Seasons-visit us:
https://www.fourseasons.com/stlouis/
https://www.fourseasons.com/careers/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs