PAY RANGE: $150,000.00-$200,000.00

Product Ownership and Management

Oversight and communication liaison for feature workflow from specification through QA for accuracy, usability and user experience. This requires working closely with product team, development, President and VP of Professional Services.
Lead product meetings and roadmap – determine new features and functionality based on SAB, customer, market, competitive intelligence inputs to ensure we are positioned as an industry leader

Implementations

Key solution trainer for new customers and relevant employees. This role is for initial customer training,
- Train direct report(s) to provide continuous onboarding for existing customers and for any user questions and support for customers post go-live and through hand-off to customer support.
Responsible for workflow analysis at project start and throughout project for direct employee success
Train all lab users, IT and pathologist staff on software features (or oversee team members as they are qualified)
Coordinate communication with various vendors.
Guide application build to best meet site requirements
Ensure that direct report(s) lead/perform testing events to meet requirements for CAP and CLIA compliance for new system validation
Ensure project timelines are met for group
Write all system requirements for software engineers, test plans and user training documentation and system user guides for new release features.
Review all system requirements for design, completeness and adherence to standard workflow.

Account Management

Troubleshoot/resolve user software issues and adjust specifications for acceptance criteria
Meet with customers on at least a quarterly basis to understand their key objectives and identify ways we can expand their use, and our foothold by supporting those goals
Oversee employees to ensure client is supported for go live and post go live

Commercial Positioning

Solution demonstration - web-based, in-person, trade-show and conference lead
- Training of direct employees to do sales support demonstrations and training of customers
Provide detailed responses on RFPs to ensure we are positioned well to win new opportunities
Demonstrate solution offerings to prospective and existing clients.

Qualifications

Direct lab experience required - PA, MT ASCP, or similar.
Superior customer service mindset and skills
High level technical knowledge and ability to translate market specifications to actionable product specifications
Experience in training, demonstrating and supporting users of laboratory software applications
Knowledge and understanding of AI, IA, ML and its application in the lab
Team player with a company perspective
Management experience to include mentorship of early and mid-career employees
Self-driven and work well in an interdisciplinary team with minimal direction
Young company experience
Ability to juggle multiple priorities and deadlines
Digital pathology applications and software experience
AI applications and software experience

Work Environment

Requires travel, estimated at 40%, including International
Work from home or company office
Reports directly to the President of the company
Will have direct report(s)/management responsibilities
Gestalt promotes a positive work environment which is reinforced in a relaxed and productive atmosphere, a shared commitment to excellence, open and honest communication, cooperation, support and empowerment, compassion, respect, and understanding.
Our mission is to better patients lives by providing key digital technologies that speed disease diagnosis and treatment outcomes, including cancer.

Compensation

Our mission is to better patients lives by providing key digital technologies that speed disease diagnosis and treatment outcomes, including cancer.

Nuvodia/Inland is an EEO employer...