Overview

POSITION SUMMARY: The Barista is responsible for providing an exceptional guest experience by providing prompt service, quality beverages and products, and maintain a clean and comfortable environment. The Barista adheres to Hard Rock’s guiding Principles and Amplified Service Standards.

Qualifications

ADDITIONAL DUTIES:

• High School Diploma or equivalent with a minimum of 6 months experience in high volume food service, or the equivalent combination of education and experience. 
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.  
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Must possess basic math skills to include ability to add, subtract, multiply and divide specific to position responsibilities, balance cash drawer.
• Must have 10-key adding machine experience.
• Must be detail oriented.
• Must possess good guest service skills.
• Must be able to work in a smoking environment
• Able to lift up to 25lbs

Responsibilities

ESSENTIAL FUNCTIONS: - Creates a positive atmosphere. - Responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. - Provides information on all aspects of Hard Rock services, and facilities to guests. - Quotes accurate waiting times and handles waiting guests in accordance with Hard Rock’s service standards. - Responsible for the pickup, countdown and return of cash bank from miscellaneous count. - Maintains accurate cash balance and handles money in a secure manner according to established standards. - Responsible for maintaining dining room cleanliness including bussing tables and sweeping floor. - Attend and participate in meetings, completing follow-up as assigned. - Perform work regularly and predictably. - Other duties as assigned.