Job Summary

Our corporate activities are growing rapidly, and we are currently seeking a full-time, office-based Manager, Application Support to join our IT Infrastructure team. If you want an exciting career where you use your previous expertise and can develop and grow your career even further, then this is the opportunity for you.

Responsibilities

• Management of application support services. Support services include management of user accounts, identification and resolution of application end user problems, liaison between end user and IT for enhancement, development of user tools, training and continuing education for applications;
• Manage/train staff designated for application support services;
• Build and provide report metrics to management team to evaluate overall team efficiency;
• Provide application overview/demonstrations;
• Demonstrate strong leadership and communication skills; and
• Demonstrate analytical and decision-making skills.

Qualifications

• Bachelor's degree in Information Systems or a related field;
• At least 3-5 years in a management role;
• Demonstrated competency in managing application support functions;
• Basic knowledge of ITIL processes.