Overview

To provide support for the Cafe Sales & Marketing Team, while taking ownership of specific initiatives that will assist in driving sales.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Some college coursework completion is preferred.

SKILLS

• Presentation of a professional image to guests, clients, and vendors.
• Composure during stressful
• Possession of a take-charge attitude tempered with
• Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful
• Must possess strong communication and listening skills, excellent reading and
• Comprehend professional language, either written or spoken, to
• Ability to effectively present information in one-on-one and small group situations to other employees of the
• Multiple language abilities a plus, fluency in English

Responsibilities

- Approach tasks in an orderly manner, with tenacity and determination, completing work to the required standard within the agreed-upon deadlines. - Answers sales phone lines and emails in a timely manner. - Takes messages, handles customer requests, and forwards leads/inquiries to the appropriate sales team member immediately. Communicate requests to the proper departments. - Performs daily office duties including, but not limited to, filing, copying, regular reporting, BEO distribution, print orders, retrieving and delivering mail, preparing menu cards, etc. - Track and prepare monthly live music reports, marketing plans, activation recaps, and other decks as needed.   - Maintenance of marketing materials, including, but not limited to, posters, linens, & menus. - CRM Administration, including, but not limited to, entering leads, detailing BEOs, merging documents, and reporting. - Assembling of the cafe's live music and special event calendar. - Maintain digital marketing platforms for the cafe, including the website and OpenTable, with current menus, promotions, and special events. - Assist with cafe’s social media content creation, posting and ads as needed. - Communicate and follow-up with clients and vendors as needed. - Ensure receipt of payment from the client by following corporate - Partnering with the Sales & Marketing Manager in the prospecting calls to corporate accounts, convention/meeting organizers, and previous - Attend local networking events and off-site activations as needed. - Assist in the execution and attend to buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future - Liaise between the support center sales & marketing department, and the - Work with SM, GM, and KM to ensure that contracts and menus are - Coordinate operations between - Attend meetings with S&M Manager as requested to communicate events/functions to the management team and/or - Assist with regular visits to local concierge desks to communicate promotions and local offerings. Identify, set up, and maintain relationships with local attractions and community partners. - Perform other tasks as outlined by SMM, GM, and RSMM. - Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture, and spirit that make Hard Rock Cafe - Work as a team, helping all departments to complete the required projects that ensure we achieve successful events or outcomes reflecting the - Maintain high morale. - Operate ethically to protect the image of Hard Rock International. - Utilize programs designed to help save the Planet. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.