Overview

POSITION SUMMARY: The incumbent in this position is responsible for the effective communication of events taking place at Hard Rock Live; assists with selling of tickets for shows, coverage on show nights, and promotes upcoming shows and events to guests on the casino floor.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• One (1) to two (2) years of previous cashiering and/or ticketing experience preferred. This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board Regulations.
• Must successfully pass background check.
• Must be at least eighteen (18) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

Responsibilities

ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively communicating and selling Hard Rock Live shows while providing superior guest service. - Effectively explains seating diagram for Hard Rock Live. - Maintains accountability of a bank drawer, balances bank at end of shift. - Obtains required approval and acceptance of various forms of payment (credit card, debit cards, etc.) - Issues cash and comp concert tickets and VIP credentials. - Helps with inventory control of ticketed shows. - May distribute promotional coupons and gifts. - Attend and participate in meetings, completing follow-up as assigned. - Attend and participate in off property functions and events as assigned. - Perform work regularly and predictably. - Other duties as assigned. NON-ESSENTIAL JOB FUNCTIONS - Attend seminars when needed. KNOWLEDGE OF: - Computer literacy with good oral and written English communication skills required. - Excellent phone etiquette and guest relations skills are also required. - Multi-lingual skills preferred. - Understanding of and experience in ticketing.  - Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. - Pertinent federal, state, and local laws, codes, and regulations. - Cash handling, marketing, and sales techniques. - Experience with TM1 Sales and TM Host System preferred. ABILITY TO: - Ability to use Ticketmaster TM1 Sales (or current ticketing system) in order to read and understand ticket availability, manifests and show information.  - Ability to learn Ticketmaster Host System.  Previous experience preferred. - Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. - Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. - Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. - Communicate clearly and concisely, both orally and in writing. - Use all required equipment in an effective and efficient manner. - Establish and maintain effective working relationships with those contacted in the course of work. - Be flexible to work varying shifts and time schedules as needed. - Ability to communicate effectively with external contacts and all levels of team members. - Review and comprehend all necessary documentation. - Be flexible to work varying shifts and time schedules as needed and mutually agreed upon. - This position spends time on the casino floor, and is subject to varying levels of crowds and noise, the severity of which depends upon guest volume. - Perform effectively in a fast-paced environment. - Interface professionally with business contacts and customers. - Obtain and maintain all licenses / certifications per Federal, State and Gaming regulations. - To move throughout the business (standing, walking, kneeling, bending) for extended periods of time. - To express or exchange ideas verbally and perceive sound by ear and obtain impressions through the eyes. - Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. - To tolerate exposure to heat, cold, chemicals, and loud/noisy environment.