Overview

Position: Social Services Case Manager & AHT Victim Advocate

Department: Social Services                       

Availability of Position: Immediate

Schedule: Full-time 

Reporting Relationship: State Coordinators              

Salary and Grade: $25.00 per hour; 77 NE

       

The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Remitted Tuition Program
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a good purpose!

Responsibilities

Position Overview: The Social Services Case Manager and Victim Advocate (SSCMVA) provides comprehensive support to families and individuals, including victims of human trafficking, and shelter residents through case management, crisis assistance (including food pantry and seasonal programs), and advocacy. This role utilizes trauma-informed care to assist all clients in achieving stability, with a focus on alleviating homelessness, physical, spiritual, and emotional wellness through goal planning, resource management, and collaboration with community partners.

 

Duties:

• Interview clients and assess their individual needs.
• Conduct Initial screening and intake of newly identified victims of Human Trafficking and ensure all coordinated referrals are made to community and grant partners.
• Initiate and execute both Safety Plan and Individualized Case Plan with each victim.
• Maintain appropriate and complete documentation in client file.
• Responsible for keeping a daily record of client contacts and statistical records.
• Responsible for assigned reports including entry of client’s information in the Delaware Community Management System (DE-CMIS) and The Salvation Army Social Services database.
• Responsible for following up with clients who may require additional attention beyond crisis alleviation services.
• Responsible for resident meetings at least twice a week for the first two weeks and at least once a week for the remainder of their stay.
• Conduct intakes with new clients including review of the client handbook and shelter policies.
• Assist with the coordination of special programs (i.e. Camp Ladore, Christmas)
• Make appropriate referrals for social services clients such as counseling, financial literacy, clothing, housing, etc.
• Provide a holistic approach to the crisis and explore alternative ways of satisfying client needs and reducing barriers.
• Coverage for front desk receptionist while on breaks/lunch.
• Responsible for the disbursement of funds under funders guidelines.
• Participate in at least 12 hours of approved-mandatory trauma-informed professional development training each year.

Qualifications

Minimum Qualifications: 

• Associates degree in social work or related field, and/or 4 years of experience providing placement or case management services for low income individuals is required.
• Bachelor’s Degree in Social Work or related field is preferred.
• Bi-lingual in Spanish and English a plus.
• Must demonstrate good verbal and written communication skills.
• Must be able to work independently, work well with groups and be able to demonstrate good judgment and interpersonal skills.
• Must have good time management skills.
• Must be able to maintain a compassionate and professional attitude toward those being served.
• Must have a working knowledge of Word, Excel and e-mail.
• You must be able to obtain clearances required by the Joseph R. Biden III and the Child Protection Act.
• Must possess an understanding of and support the mission of The Salvation Army.

 

Contact: Please submit your resume and cover letter as instructed below.

External candidates interested in this position please apply online at http://careers.salvationarmy.org. 

Internal candidates interested in applying for this position please apply at http://internal-usesalvationarmy.icims.com.

 

No phone calls please.

 

Refreshed by the Divisional Human Resource Department on 9/8/25. 

 

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

 

 The Salvation Army’s Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. 

Its message is based on the Bible.  Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ

and to meet human needs in His name without discrimination.

 

Requisition No. 2474