Responsibilities:

• Responsible for supervision of BH CP Care Manager staff focused on best practices and strategies to meet identified paperwork targets, quality metrics goals, and ACO/MCO initiatives.
• Responsible for providing assigned BH CP staff with orientation, training and coaching of BH CP policies and procedures.
• Responsible for being BH CP liaison to community resources including assisting and supporting BH CP staff with the connection pathways for communicating with internal agency and external collateral contacts.
• Assist and support BH CP staff with connecting Members to Social Determinants of Health (SDoH) resources as indicated on screening tools, Care Plan and/or as indicated by Member needs.
• Provide coverage for BH CP vacancies as assigned by a supervisor to ensure timely and effective Members service delivery.
• Engage each enrollee in their treatment planning process and their preferences, collaborated with the enrollee’s PCP,  and share with the enrollee’s Care Team.
• Assist the Care Team and Members by providing on-going assessment of symptoms and responses to Care Team interventions.

Qualifications:

• Bachelor’s degree in psychology, social work or related field
• At least two years supervisory experience
• Ability to establish supportive relationships with persons with severe and persistent mental illnesses, substance abuse disorders, and complex medical conditions. 
• Valid driver’s license and a reliable vehicle

Schedule: Monday-Friday, 9am-5pm