About Us

At Better Being Co. we empower and inspire individuals to feel better and live healthier lives by providing the most trustworthy, pure, and innovative natural wellness solutions. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow and do your best work, Better Being is the right place for you. Come build with us and be part of an award-winning company that’s helping create meaningful and lasting change in the healthcare industry.

Job Summary
Better Being Co. is looking for a Credit & Collections Specialist to manage customer accounts, ensure timely responses to credit requests and inquiries, and maintain accuracy in line with company policies. This role handles delinquent accounts, resolves discrepancies and disputes, and works closely with customers and internal teams to ensure efficient collections and account accuracy.

Essential Functions

• Ensure timely responses to credit requests and inquiries.

• Assure accuracy and adherence to company policies.

• Develop a strong understanding of our products, supply chain, customers, accounting procedures and pricing.

• Develop a strong working relationship with various business partners including sales team,

• customer service, finance, distribution and operations.

• Reviews status of delinquent accounts and initiates collection action by contacting each account according to due date.

• Prepares correspondence on delinquent accounts requiring special handling.

• Research disputed account balances. Corrects any errors, including misapplied payments.

• Work with Customers via email or phone to resolve discrepancies and disputes.

Additional Responsibilities

• Required to demonstrate competency on all essential job functions of the department.

• Support of and involvement in company, department, and/or safety policies, procedures, programs, and activities.

• Maintain a clean and orderly work area.

• Ensure a high level of accuracy and adherence to established KPI’s.

• Review processes and provide recommendations for improvements to drive more efficiency.

Job Qualifications

• Previous accounting/AR/Collections or Customer Service experience required.

• Must have knowledge of a variety of computer software applications in spreadsheets, word

• processing, and database software. Understanding of Electronic Data Interface (EDI) preferred.

• Ability to read and interpret documents and general business documents. Ability to write reports and business correspondence. Good verbal and written communication skills are necessary.

• Ability to calculate figures and amounts such as discounts, interest, and percentages. Knowledge of internal controls.\

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Requirements

• While performing the duties of this job, the employee is occasionally required to sit; and talk or hear.

• The employee must exert up to ten lbs. of force occasionally, and/or up to five lbs. of force frequently, and/or a negligible amount of force constantly to move objects.

• Specific vision abilities required by this job include near acuity, far acuity, depth perception, accommodation, color vision, and field of vision.

Our Benefits

Join our team and enjoy a comprehensive package of competitive benefits and perks designed to support your well-being and professional growth. Our offerings include:

• Access to our Employee Health Clinic for your medical needs.

• Comprehensive Medical, Dental, and Vision Insurance coverage.

• Participation in our Family First Program, emphasizing work-life balance.

• 401(K) plan with generous employer match to help you plan for the future.

• Educational Reimbursement opportunities to support your continued learning and development.

• Wellness Incentives to promote a healthy lifestyle.

• Substantial product discounts, because we value our team members as customers too.

• Generous Paid Time Off and Paid Holidays, ensuring you have time to rest and recharge.

For more information, check out our website Better Being Careers and join us in experiencing a workplace where your well-being and success are our top priorities.

This description is not intended to be an exhaustive list of responsibilities and qualifications. The position, duties, and qualifications are subject to change at any time.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.