This job is only available to students who qualify for Work-Study.  If you are unsure whether you have been awarded Work-Study, please contact the Financial Aid office at finaid@union.edu.

ITS Service Desk Assistant

Location

Schaffer Library & Peschel Computer Center

Supervisor's Name

Bill McCaffery

Please indicate hours/shifts available

Various, see below. Please Note: Hours are only during Fall, Winter, and Spring terms; not including any breaks.

Rate of Pay

$9.70/hr

Duties and Responsibilities

• Tier-one telephone support
• Greeting and assistance for walk-ins
• Troubleshoot hardware and software
• Deliver and set-up computers, monitors, printers, and other peripherals
• Inventory and stock management, includes but is not limited to locating, counting, moving, cleaning, and recycling
• Computer imaging
• General office duties, which may include back-up at the Reception Desk or assistance in Operations
• Personal and technical interaction with faculty, staff, and students
• Involvement in Department special events and/or set-up of events
• Potential management, scheduling, and/or training of new student workers
• May include full shifts assisting Hardware Technicians

Qualifications for the Position

• Basic knowledge of PC and Mac software and hardware, as well as knowledge of mobile devices
• Work availability in blocks of at least 2 hours at a time Mondays - Fridays from 8:00 a.m. to 6:00 p.m
• Positive and professional attitude, initiative, and motivation
• Adherence to strict confidentiality regarding any personal, professional, or scholastic information obtained orally or viewed while on duty

Location: Schenectady, NY

E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar).