The Vacancy

Position Summary: 

Under limited supervision, the Sample Control Technician receives, schedules samples and communicates to customers, peers and supervisor regarding order details.  

Essential Duties and Responsibilities:

• Provides a safe and clean working environment by adhering to and promoting safety policies.
• Follow all department Standard Operating Procedures (SOPs) and related documentation.
• Receiving, documenting, and delivering test samples to the chemical test departments.
• Communicate to clients on a variety of issues including – order status, special requests, incomplete shipments and samples requiring additional information. Installs, calibrates, repairs and maintains department equipment including providing technical and trouble-shooting support for testing and equipment maintenance.
• Maintain database (AIM) including - sample historical tracking files, client contact information and the maintenance of sampling equipment records and tracking of loan orders.
• Read purchase orders to determine accuracy with customer testing requests, bringing discrepancies to the attention of laboratory management.
• Cleaning and maintaining sampling containers, glassware, test supplies and equipment as required.
• Receiving laboratory supplies and directing them to appropriate department.
• Under limited supervision, disposing of related hazardous materials.
• Participating in laboratory related projects, special projects, general support, and other assignments as deemed appropriate by laboratory management.
• Perform basic analytical testing under limited supervision.
• Provides training to laboratory personnel as necessary.
• Any other duties assigned by management.

Job Requirements:  

• A high school diploma, GED, or equivalent with customer service planning and background.
• Experience with customer service responsibilities.
• Ability to meet demanding deadlines while maintaining attention to detail while completing tasks.
• Ability to meet demanding deadlines while maintaining attention to detail while completing tasks.
• Must be willing to take on added responsibilities and challenges to grow within the role.
• Strong verbal, written, and interpersonal communication skills to be able to compile from and present to all levels of organization, internal and external contacts.
• Excellent organizational skills required with the ability to coordinate tasks and meet deadlines in a dynamic environment.
• Demonstrated communication and ability to work in a team environment
• Proficiency in computer applications such as word processing, spreadsheets, and database management.