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We're committed to bringing passion and customer focus to the business.
 

Day Shift - 7.5 Hours (United States of America)

Desktop

We are seeking a highly skilled and motivated Desktop Support Engineer to join our team. This role is suitable for individuals with a strong technical background and a passion for providing exceptional customer service.

  

 Desktop Job Responsibilities: 

• Provide technical support and troubleshooting for desktop hardware and software issues. 

• Install, configure, and maintain desktop operating systems and applications. 

• Set up and maintain user accounts and permissions. 

• Respond to user inquiries and provide timely resolutions to technical issues. 

• Collaborate with other IT teams to resolve complex technical problems. 

• Conduct regular maintenance and updates to ensure optimal performance of desktop systems. 

• Assist with the procurement and inventory management of desktop equipment and software. 

• Document and maintain accurate records of support activities and resolutions. 

As a Desktop Support Engineer, you will play a crucial role in ensuring the smooth operation of our organization's desktop systems. You will be responsible for providing technical support to end-users, resolving hardware and software issues, and maintaining the overall functionality of desktop systems. This role will require close collaboration with other IT teams and frequent interaction with users across various departments. 

• Diagnoses and troubleshoot hardware and software issues on desktop systems. 

• Install, configure, and upgrade operating systems and software applications. 

• Collaborate with users to identify and resolve technical problems. 

• Provide training and guidance to users on the proper use of desktop systems. 

• Assist in the implementation of IT projects and initiatives. 
• Diagnoses and troubleshoot Printers

• Stay up to date with the latest Technology trends and advancements. 

• Ensure compliance with company policies and procedures related to desktop systems. 

• Continuously improve desktop support processes and procedures. 

 Requirements and Skills: 

• Bachelor’s degree in computer science or related field. 

• Proven experience in desktop support or a similar role. 

• Strong knowledge of desktop operating systems (Windows, macOS) and software applications. 

• Familiarity with hardware components and troubleshooting techniques. 

• Excellent problem-solving and analytical skills. 

• Strong communication and interpersonal abilities. 

• Ability to work independently and collaboratively in a team environment. 

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. 

Salary Range: $55,000 - $65,000

 
Employment Non-Discrimination: Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!