This job is only available to students who qualify for Work-Study.  If you are unsure whether you have been awarded Work-Study, please contact the Financial Aid office at finaid@union.edu.

ITS Help Desk is looking for work study students starting winter term!

Location: Schaffer Library & Peschel Computer Center

Supervisor's Name: Liam McCaffery

Hours/Shifts Available: Various, see below. Please Note: Hours are only during Fall, Winter, and Spring terms; not including any breaks.

Rate of Pay: $9.70/hr

Number of Positions available: 5

Essential Responsibilities and Duties:

• Tier-one telephone support

• Greeting and assistance for walk-ins

• Troubleshoot hardware and software

• Deliver and set-up computers, monitors, printers, and other peripherals

• Inventory and stock management, includes but is not limited to locating, counting, moving, cleaning, and recycling

• Computer imaging

• General office duties, which may include back-up at the Reception Desk or assistance in Operations

• Personal and technical interaction with faculty, staff, and students

• Involvement in Department special events and/or set-up of events

• Potential management, scheduling, and/or training of new student workers

• May include full shifts assisting Hardware Technicians

Qualifications:

• Basic knowledge of PC and Mac software and hardware, as well as knowledge of mobile devices

• Work availability in blocks of at least 2 hours at a time Mondays - Fridays from 8:00 a.m. to 6:00 p.m

• Positive and professional attitude, initiative, and motivation

• Adherence to strict confidentiality regarding any personal, professional, or scholastic information obtained orally or viewed while on duty

Location: Schenectady, NY

E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar).