National Diploma or Degree in Business Management, Operations, Supply Chain, or related field 

A minimum of 5 years' experience in Operations Management, preferably within the retail or on-demand industry

Previous experience within the retail environment advantageous 

Previous line management experience is advantageous

Competencies

Strong leadership and team-building skills

Strong organisational and prioritisation skills

Proficient in MS Excel and PowerPoint; Working knowledge of Microsoft Office Tools 

Strong analytical skills to assess performance metrics and implement improvements

People Management:

Lead and manage staff in assigned stores, including but not limited to the pickers and online supervisors, ensuring clear communication and reporting structures 

Oversee workforce scheduling, productivity and absenteeism to maintain optimal staffing levels 

Manage employee relations matters, fostering a positive work environment and proactively addressing concerns 

Monitor and manage people cost, including leave liability and overtime, ensuring adherence to budget

Coaching & Mentoring:

Develop and implement training and facilitation programs to enhance team skills and knowledge

Mentor team members to promote career growth and adherence to operational effectiveness

Operations:

Monitor and improve operational performance across all stores ensuring adherence to key performance indicators (KPI’s)

Coordinate daily operations and implement best practice to optimise productivity and efficiency

Ensure compliance with all operational policies and procedures, maintaining high delivery standards

Manage the launch plan for new stores, ensuring that all launch requirements are met for successful openings

Regularly visit stores to identify and correct problems as well as behavioural concerns that impact operations

Execute and analyse reports to share insights with the wider business, driving improvements in operational quality within the region.

Provide support to the OPS HOD across all required administrative and coordinative functions and duties in line with SOP’s, policies, and procedures

Assist with daily task management of stores

Run daily meetings and stand-up check ins with teams to ensure alignment and address any immediate issues

Recruitment and hiring:

Lead the hiring process for new team members (conducting assessments and interviews)

Manage all administrative tasks associated with onboarding new starters, ensuring a smooth transition for new hires

Reporting and communication:

Prepare and present regular reports on operational performance, workforce metrics and areas for improvement

Facilitate effective communication within the team and across departments to ensure alignment with organisational goals.