Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.  Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.  A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Position Summary

The Loss Mitigation Specialist (SPOCIV-P) is a senior individual contributor focused on improving portfolio outcomes through strong staff performance, effective homeowner engagement, and timely loan workout completion. This role acts as a performance leader and subject-matter expert, providing hands-on coaching, operational guidance, and practical insights to support consistent execution across SPOC teams.

By balancing direct portfolio involvement with performance oversight, this role helps translate strategy into day-to-day actions that drive results for both homeowners and the business while operating within defined procedures and established performance expectations.

Essential Duties and Responsibilities

• Share accountability for portfolio health by modeling best practices in homeowner engagement and loan workout completion.
• Manage and work an assigned caseload, meeting expected productivity, quality, and timeliness standards.
• Support SPOC teams in achieving production goals through guidance, reinforcement of best practices, and real-time coaching (no direct supervisory authority).
• Monitor day-to-day portfolio performance across assigned pods and subgroups, identifying trends, risks, and improvement opportunities, and escalating observations as appropriate.
• Review timelines, engagement activity, and case progress to ensure loan workout efforts continue moving toward resolution in accordance with established procedures.
• Prepare and provide regular performance updates, reports, and observations to leadership, highlighting key risks, challenges, and potential improvement areas.
• Partner closely with Learning & Development to support ongoing training for existing SPOCs, ensuring reinforcement of current processes, tools, and performance expectations.
• Provide real-time coaching and case-level guidance to SPOCs, particularly on complex situations, documentation standards, and homeowner communications, following approved policies and scripts.
• Identify recurring performance challenges or skill gaps and share feedback with leadership and Learning & Development for consideration.
• Serve as a subject-matter resource for portfolio management practices, homeowner engagement approaches, and loan workout execution.
• Support outbound and follow-up engagement efforts by reinforcing timing, messaging, and documentation standards designed to improve homeowner responsiveness.
• Support change initiatives by helping communicate and reinforce new tools, expectations, or process updates for frontline staff.
• Collaborate cross-functionally to support alignment across training, communications, and portfolio management activities.
• Perform other duties as assigned, consistent with the scope and level of the role.

Qualifications

Required Qualifications:

• High school diploma required
• 5+ years of demonstrated experience in portfolio management, loan servicing, loss mitigation, or a similar homeowner-focused operational environment
• Strong ability to interpret portfolio performance data and apply insights to day-to-day work and coaching support
• Demonstrated ability to provide guidance and influence peer performance without direct supervisory authority
• Clear and effective verbal and written communication skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced, production-oriented environment
• High level of professionalism, sound judgment, and attention to detail, particularly in situations involving risk, compliance, and homeowner impact
• Proficiency with reporting tools, internal systems, and digital engagement platforms

Position Classification (Non-Exempt)

• Employment Type: Full-time, hourly (non-exempt)
• Overtime Eligibility: Eligible for overtime pay in accordance with federal, state, and company policies
• People Management: None (no authority to hire, terminate, or formally discipline employees)
• Work Schedule: Standard business hours; additional hours may be required based on business needs and must be approved in advance
• Timekeeping: Accurate time reporting is required in accordance with company policy
• Work Environment: Hybrid / remote eligibility based on performance and business needs

Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)

• Medical, Dental &Vision

• Employee Assistance Program

• Flexible Spending Account

• Health Savings Account

• Paid Holidays

• Company paid Life Insurance

• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

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