Job Description Summary

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Vera Whole Health- Patient Services Representative (PSR)

Primary Location: 2570 Blackmon Dr, Suite #400, Decatur, GA 30033

Schedule: Monday, Tuesday, Wednesday, & Friday 8-5 – Thursday 9:30 to 6:30 pm

Experience Required: 2–3 years of front office experience in a healthcare setting Required

Benefits: Medical, dental, vision, 401(k), 13 paid holidays, PTO

About the Role
The Patient Services Representative (PSR) is the first point of contact for patients—both in person and by phone. This role is essential in creating a welcoming, supportive environment and ensuring seamless coordination between patients and the clinical care team. The PSR must demonstrate professionalism, flexibility, and a strong commitment to patient-centered service.

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How will you make an impact & Requirements

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Key Responsibilities

• Patient Greeting — Welcome and direct patients, clients, and visitors in a friendly, helpful manner.

• Customer Service — Maintain excellent service standards; resolve issues promptly.

• Appointment Scheduling — Schedule patient appointments and update EMR records.

• Daily Outreach — Conduct reminder calls, emails, and other outreach as directed.

• Administrative Support — Perform general office duties and day‑to‑day administrative functions.

• Payment Processing — Collect and process payments at time of service.

• Phone Management — Answer high‑volume calls using multi‑line systems while following urgent/emergent protocols.

• Insurance Verification — Verify eligibility, contact insurers, and collect copays.

• Team Collaboration — Participate in team meetings and contribute to clinic priorities.

• Problem Resolution — Address patient concerns and escalate when appropriate.

• Confidentiality & Safety — Follow HIPAA, safety, and security protocols.

• Office Supply Management — Maintain inventory responsibly.

• Perform other duties as assigned.

Qualifications

• Required:

  • High school diploma or GED

  • 2–3 years of healthcare front office experience

  • 1–2 years of customer service experience

  • Experience with multi‑line phone systems

  • Proficiency with MS Office and EMR systems; 45+ WPM typing

Attributes for Success

• Interpersonal Skills — Warm, professional communication with patients and staff

• Cultural Sensitivity — Ability to work with diverse populations

• Multitasking — Stay organized under pressure

• Critical Thinking — Strong problem‑solving abilities

• Flexibility and adaptability in a fast‑paced clinic environment

• Commitment to empathetic listening, mindfulness, continuous learning, and resilience

Employee Health Requirements

• Hepatitis B vaccination or immunity

• Negative TB test within 90 days of start date

• Current CPR/BLS certification

• Annual influenza and COVID‑19 vaccinations per company policy

Physical Requirements

• Extended periods of sitting

• Manual dexterity and eye‑hand coordination

• Normal corrected vision, hearing, and speech

Equal Employment Opportunity

• Vera Whole Health is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally protected class.

• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.

• Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the

position, and/or to receive all other benefits and privileges of employment, contact HRbenefits@mpgus.com.

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Compensation:

$19.00

to

$30.00