Job Address:

10123 Alliance Road, Suite 320
Blue Ash, OH 45242


 

Corporate Director of Business Development (SUD) & Call Center Operations

Position Summary

We are seeking a dynamic and results-driven Corporate Director of Business Development to lead growth initiatives across our Substance Use Disorder (SUD) treatment services while also overseeing the performance and strategy of a multi-channel call center operation. This leader will play a critical role in expanding market presence, driving admissions, and ensuring a best-in-class patient access experience.

This position combines strategic business development leadership with operational oversight of inbound/outbound call center teams, ensuring alignment between marketing, admissions, and patient engagement efforts.

Key Responsibilities

• Business Development & Growth Strategy
• Develop and execute a comprehensive business development strategy to drive referral growth, partnerships, and market expansion across all SUD service lines.
• Build and maintain strong relationships with referral sources including healthcare providers, hospitals, community organizations, and payors.
• Identify new market opportunities and strategic partnerships to increase patient admissions and brand visibility.
• Collaborate with executive leadership on growth planning, service line expansion, and market positioning.
• Call Center Leadership & Patient Access
• Oversee daily operations of the admissions call center, including inbound inquiry management, outbound outreach, and conversion performance.
• Establish and monitor KPIs such as call volume, conversion rates, response times, and patient engagement metrics.
• Ensure call center staff deliver compassionate, compliant, and high-quality interactions aligned with SUD patient needs.
• Partner with marketing to optimize lead flow, campaign effectiveness, and intake processes.
• Implement training, coaching, and performance management programs to maximize team effectiveness.
• Marketing & Admissions Collaboration
• Work closely with marketing teams to align campaigns with admissions capacity and business goals.
• Ensure seamless handoff from marketing-generated leads through intake and admissions processes.
• Analyze data trends to refine targeting strategies and improve conversion rates.
• Leadership & Team Development
• Lead, mentor, and develop business development and call center teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Ensure compliance with all regulatory and ethical standards related to SUD services and patient privacy (HIPAA).
• Promote a mission-driven environment focused on improving access to care and patient outcomes.

Qualifications

• Bachelor’s degree required; Master’s degree in Healthcare Administration, Business, or related field preferred.
• 7–10+ years of experience in business development, healthcare growth strategy, or admissions leadership, with a strong preference for SUD/behavioral health experience.
• Proven track record of driving admissions growth and building referral networks.
• Experience managing or overseeing call center operations, preferably in healthcare or patient access environments.
• Strong leadership, communication, and analytical skills.
• Deep understanding of patient intake workflows, CRM systems, and performance metrics.

Why Join Us

• Opportunity to make a meaningful impact in the lives of individuals seeking recovery.
• High-visibility leadership role with influence across growth, operations, and patient experience.
• Collaborative, mission-driven culture focused on innovation in behavioral healthcare.

Why You’ll Love Working Here

Full-Time Benefits Include:

• Multiple medical plan options
• Vista Wellness (physician & pharmacy services)
• Dental and Vision coverage
• Generous PTO and paid holidays
• 401(k) with company contribution
• Life and disability insurance
• Tuition reimbursement up to $15,000
• Student loan forgiveness programs

Most importantly, you’ll do work that changes lives—every single shift.