What if you could build a career where ambition meets innovation?

At LPL Global Business Services, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.

Join us as we create something extraordinary together.

Job Overview:
We are seeking an experienced Support Analyst for the T2 Compute Support functions within the Converged Technical Operations Center (Command Center).
The T2 (Tier 2) compute support resource handles escalated issues that are too complex for first-level support to resolve, focusing on advanced troubleshooting, diagnosis, and resolution of server, network, and application problems. The primary goal is to minimize downtime and provide in-depth expertise for more challenging technical issues. This position requires a proactive, detail-oriented individual who thrives in a dynamic environment and is comfortable managing operational challenges around the clock. The T2 Compute Support resource will be responsible for monitoring system health, responding to and troubleshooting alerts, collaborating with cross-functional teams, and ensuring swift resolution of incidents that impact business-critical services. Flexibility, technical acumen, and strong communication skills are essential, as the role demands effective coordination with both internal teams and external providers to uphold the highest standards of service continuity.

Responsibilities:

• Monitor scheduled batch jobs across multiple applications and platforms, ensuring timely completion and accuracy of data outputs

• Verify the integrity of data processed through batch operations, identifying and resolving discrepancies or failure points

• Manage job scheduling tools and systems, adjusting in response to business needs or system constraints

• Coordinate with stakeholders to update batch schedules during system upgrades, maintenance windows, or changes in business requirements

• Serve as the primary contact for escalated issues from front-line support (Tier 1), diagnosing problems related to batch failures, performance bottlenecks, or data anomalies

• Perform root cause analysis for recurring batch job failures, collaborating with development teams to implement permanent fixes

• Document incidents, resolutions, and preventive actions in knowledge repositories for future reference and continuous improvement

• Work with cross-functional teams to resolve critical incidents and minimize business impact

• Develop and maintain scripts or utilities to automate data validation and reconciliation tasks

• Report data quality issues and recommend corrective actions to relevant business units

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work

Requirements:

• Technical proficiency: Experience with batch scheduling tools (such as Autosys, Control-M, or Cron), data processing platforms, and basic scripting languages (e.g., Python, Shell, or PowerShell)

• Education: A bachelor’s degree in Computer Science, Information Technology, or a related field is preferred, with relevant certifications (ITIL, Data Management, etc.) considered a plus

• Experience with AWS, Azure, and cloud data processing frameworks

Core Competencies:

• Problem-solving skills: Ability to diagnose complex issues quickly and accurately, leveraging system logs, monitoring tools, and historical data

• Attention to detail: Commitment to data quality and integrity, with the ability to spot inconsistencies and anomalies

• Communication: Excellent written and verbal communication skills for effective incident reporting, stakeholder updates, and documentation

• Teamwork: Proven ability to work collaboratively in cross-functional teams and contribute to a positive support environment

• Adaptability: Comfortable working in dynamic environments with shifting priorities and deadlines

Preferences:

• Able to make quick decisions and resolve complex technical problems

• Ability to manage through shift changes and effective transition open and unresolved issues

• Ability to adapt, learn new technologies, develop new processes, and improve procedures

• Excellent documentation skills

• Ability to write, read, interpret, and edit complex documents and correspondence with team members and stakeholders

• Excellent verbal and written communication skills

• Ability to work peak, off-peak, weekend, and holiday shifts

• Ability to communicate and respond effectively with clients, associates, and stakeholders

• Ability to perform problem-solving, use logic, and creative thought processes to resolve complex technical problems

Shift: 15:00-0:00 IST

LPL Global Business Services, LLP - PRIVACY POLICY