Job Description:

Essential Duties and Responsibilities  

Our Service Representatives are responsible for providing exceptional service to our customers over the phone. 

• Manage a large volume of customer communications through incoming calls, emails and online. 

• Answer approximately 75 - 100 in-bound phone calls per day. 

• Use software system to research, route and process calls successfully. 

• Respond to customer inquiries, answer questions, organize and schedule service appointments. 

• Resolve service problems by clarifying the customer's complaint; determine the cause of the problem, select, and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution. 

• Ensure all calls results are recorded, noted and the actions that were taken. 

• Ability to sell start up services and explain service programs to current and potential customers. 

• Renew current customers accounts. 

• Maintain customer accounts by checking and recording account information in software. 

• Set up, adjust, and terminate services in software. 

• Organize and schedule new construction installations and closings. 

• Receive customer payments. 

• Upload and catalog documents, contracts, and service orders into customer accounts. 

• Communicate with field services personnel, managers, and other department team members daily. 

• Maintain open communication for a positive and effective work culture. 

Qualifications and Education Requirements​  

• Excellent phone interaction skills and active listening. 

• Exceptional organizational skills, superb accuracy, and attention to detail. 

• Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily. 

• Ability to collaborate with other departments to ensure customer satisfaction. 

• Excellent keyboard and data entry skills. 

• Strong problem-solving skills. 

• Ability to learn customer service software. 

• Positive out-going team player 

Required Skills/Requirements 

• Must be at least 18 years old. 

• Must have a High School diploma or equivalent. 

• Must be able to type a minimum of 35 wpm. 

• Proficient with Microsoft office Word, Outlook, and Excel. 

OUR HIRING PROCESS 

• Application submission 

• Short phone interview 

• Interview in person 

• Offer call 

• Criminal background check & drug screening 

• Official start date confirmed 

• Welcome! 

Job Type: Full-time 

BENEFITS 

• 401(k) 

• 401(k) matching 

• Dental insurance 

• Flexible spending account 

• Health insurance 

• Health savings account 

• Life insurance 

• Paid time off 

• Referral program 

• Retirement plan 

• Vision insurance