Job Description:

Job Title: Billing Supervisor

Job Summary:

The Billing Supervisor is responsible for overseeing end-to-end billing operations for US-based client accounts, ensuring accuracy, timeliness, and compliance with contractual obligations and financial standards. This role leads a billing team, manages complex reconciliations, monitors service level performance, and drives continuous process improvements. The position requires strong technical expertise, leadership capability, and cross-functional collaboration within a global operating environment.

Key Responsibilities:

• Supervise and manage the billing lifecycle for assigned client accounts, ensuring accurate and timely invoice generation
• Review, investigate, and resolve complex billing discrepancies and reconciliation issues
• Monitor and report on billing SLAs, KPIs, and team performance metrics
• Collaborate with Accounts Receivable, Collections, IT, and other internal stakeholders to ensure seamless billing operations
• Lead process improvement initiatives to enhance efficiency, accuracy, and scalability of billing workflows
• Provide coaching, guidance, and performance management to direct reports
• Prepare, analyze, and present billing, revenue, and variance reports to management
• Ensure adherence to internal controls, company policies, and applicable regulatory requirements
   

What We’re Looking For:

• 3+ years of experience as a Billing Supervisor, preferably supporting US-based clients

• Strong technical and billing expertise

• Hands-on experience with SAP, Oracle, NetSuite, Workday, Microsoft Dynamics

• Experience with subscription billing tools: Zuora, Chargebee, Stripe Billing

• Intermediate–Advanced Excel (Pivot Tables, VLOOKUP, XLOOKUP)

• Familiarity with CRM platforms such as Salesforce or HubSpot

• Amenable to work onsite in Ayala, Makati during training, with a hybrid setup thereafter based on business needs.

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?