As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

2619 W Henrietta Rd, Rochester, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

900170 Health Info Mgmt-DataIntegrity

Work Shift:

UR - Day (United States of America)

Range:

UR URG 104 H

Compensation Range:

$18.65 - $26.11

Responsibilities:

GENERAL PURPOSE
Oversees and provides direction to other staff within the department. Resolves problems and issues, monitors quality assurance of daily operations and provides coaching and training support. Performs quality assurance and oversees the processing of documents to ensure accuracy.

ESSENTIAL FUNCTIONS

• Performs quality assurance and oversees the processing of documents entered to ensure accuracy.
• Tracks errors and communicates accuracy to staff and manager.
• Oversees all duties of maintaining health information, including but not limited to, indexing, scanning, and flagging health information in the Flowcast system.
• Oversees all courier schedules and ensures pickups have been completed.
• Serves as main contact for couriers and all deliveries to the department.
• Assists with implementing procedures for enhancing levels of service and quality.
• May oversee work activities of lower-level staff, including assigning workload and reviewing work.
• Trains staff on programs such as e-record, Flowcast, IDX, Allscripts archive, Iron Mountain, and OnBase.
• Maintains training checklists on all employees.
• Resolves questions regarding unknown document types.
• Creates new document types when appropriate.
• Assists with daily Document Imaging duties as needed
• Provides assistance to practices with document issues as needed.
• Acts as back up for all staff as needed.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree 3 years of customer service experience required
• Or equivalent combination of education and experience
• Experience with Health Information Management Systems preferred
• Previous supervisory experience preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.