Job Description

JOB SUMMARY:

Under general supervision, this position provides outreach to former and current IRSC students to facilitate completion of degree requirements. Works collaboratively with college departments relative to students’ completion needs including but not limited to Academic Advising, Financial Aid, IRSC Foundation, Research and Reports and IRSC academic departments. Supports the Chief Retention Officer and works with staff to accomplish retention and completion initiatives

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Works collaboratively with Student Success and campus partners to analyze and interpret student retention and completion data to identify and implement opportunities for improvement; (10%) 
• Assists current students with course registrations and completions. (20)% 
• Supports degree completion through degree audit reviews, student monitoring and tracking, and similar strategies; (20%) 
• Assesses and addresses student needs through effective, supportive and respectful communication; (10%) 
• Provides guidance, intervention, and direction necessary to keep students progressing through to completion; (10%) 
• Researches and disseminates information on effective completion strategies; (5%) 
• Maintains accurate records and documents student progression activities; (5%) 
• Partners with Student Success staff and campus partners to provide Reach Out services to enhance student retention and completion; (10%) 
• Completes all other duties and responsibilities as assigned. (10%)

QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:

• Bachelor’s degree
• Minimum two (2) years of work experience in leading, developing, and implementing strategies to enhance student success
• Proven judgment, follow-up and organizational capabilities.
• Excellent verbal, written, presentation and interpersonal skills.
• Ability to identify and address student issues and barriers to success.
• Demonstrate expertise in the use of technology to assist in tracking and retaining students through to completion.
• Strong relationship-building attributes such as empathy, concern and commitment to student success.
• Ability to work independently, multi-task, and be self-motivated
• Ability to navigate the Internet for research and resources relative to student success and completion.
• Ability to review data to identify gaps to enhance student completion strategies
• Knowledge of FERPA.
• Knowledge of technological systems, social media, and similar tools.

PHYSICAL DEMANDS:

This position requires an ability to sit, stand for long periods of time, walk, bend, lift, reach up, stoop, and carry items occasionally in excess of twenty-five (25) pounds. It also requires manual dexterity to operate standard office machines, such as, copier, fax, telephone, and other equipment as necessary. IRSC expects its employees to follow proper safety standards while employed by the College.​ 

ADDITIONAL EXPECTATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally, all employees of the College are expected to maintain professional standards of communication, able to learn and apply new technology, and abide by all policies and procedures. Continued employment remains on an “at-will” basis.

Classification

Staff

Supervisory

No

FLSA Exempt

No

Employment Type

Regular

Compensation and Application Deadline

Pay range starts at: $18.40/hour | All salary calculations start at the minimum salary and will be based on candidate's education and experience. | Open until filled.