We are looking for an Account Management Representative to join our team in Naperville, IL. 

Greetings from your future manager 

“I’m excited to welcome a new Account Management Representative to our team. We enjoy working together in an engaging and flexible work environment. In this role, you will be challenged with developing a diverse customer base within a global supply chain with opportunities to build your network both domestically and internationally”. - Wade Smith, Director of Customer Service 

What you will do 

• Communicate with customers, throughout the order lifecycle, using independent judgment and discretion to resolve conflicts and solve issues as they arise 

• Efficiently perform the order management process including timely and accurate order entry, analysis of orders and communication of any capacity constraints 

• Maintain stocking programs including assessment of inventory levels and order replenishment 

• Field and process inquiries including questions related to the company’s product line 

• Coordinate and communicate with both the customer and internal partners with respect to service issues 

• Ensure efficient workflow within the supply chain with a focus on continuous process improvement and good collaboration 

• Effectively process complaints and claims 

Who you are 

• You have a bachelor’s degree in business or a related field 

• You have at least five years’ experience in customer service or a related field, seven years’ experience preferred 

• You demonstrate a working knowledge related to value chain and supply chain activities as well as a business-to-business order fulfillment cycle 

• You have the ability to balance service and cost within your daily work 

• You have business understanding and knowledge as well as problem solving skills 

• You have organizational and interpersonal skills 

• You have knowledge related to relevant IT tools and systems ideally in systems including Salesforce, SAP or both 

• You are fluent in both English and Spanish 

This is what we offer to you  

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils'. Our work is impactful and transformative. 

• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. 

• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. 

• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. 

Salary range: 68,960 to 99,000 USD / year based on qualifications and experience   

UPM offers a comprehensive benefits package which includes the following:   

• Health insurance: comprehensive medical, dental and vision plans   

• Other insurances: disability coverage, life, and AD&D insurance   

• Retirement plan: 401(k) with company match and employer retirement contribution   

• Paid time off: 15 days of paid time off plus 13 company holidays    

• Bonus: annual performance-based short-term incentive plan   

• Other: professional development opportunities   

Benefits are updated annually and plan level eligibility requirements may apply.  

Learn about our Rewarding and our Ways of working.