Overview

Job Title: Residential Manager

Department: Children's Residential

Unit: GTU-Right

Manager: Eboni Jamssens

Compensation: Salary / Exempt

Job Summary: The Residential Manager is responsible for leading, directing and monitoring treatment services for Damar’s Children’s Residential Services. In this capacity, the Residential Manager will actively promote agency philosophy in the delivery of services and perform essential job duties and responsibilities in accordance with Damar’s Strategic Plan and requirements by licensure.

Responsibilities

Dependable

• Manages and oversees the day-to-day residential operations of assigned campus building or group home.
• Ensures transportation needs are met (i.e. gas cards).
• Backs up the Lead Staff in ensuring assigned unit(s) are staffed in alignment with regulatory requirements, including working the unit as required.

Active

• Manages all employee functions of Lead Staff including recruitment, on the job training, coaching and mentoring, performance appraisals, and performance management functions.
• Manages the on-boarding new staff to appropriately acclimate staff to Damar expectations around client care, service excellence, active supervision and the like while adhering to agency policies and procedures.
• Completes outing sheets and off ground checklist in collaboration with the QDDP.
• Ensure clients are safe to go for an off-ground outing.
• Performs other duties as assigned.
• Acts as a liaison and consistently communicates with families, professionals, guardians and referring agencies to provide best outcomes for clients. Ensures that these communications are recorded in a timely manner.
• Remains up to date on treatment best practices to ensure to proactively meet client demands.

Mission Driven

• Collaborates with IBI and support services such as HR, PQI, Dietary, and medical records to meet program expectations.
• Takes pride and ownership in Damar’s facilities and assigned work areas.
• Ensures that the agency meets its quality improvement, evaluation and reporting requirements.
• Actively participates in and/or oversees data collection and the use of data to improve outcomes, practices and service delivery.
• Utilizes data collection in relation to driving and tracking outcomes and achieving agency initiatives and goals.
• Seeks the best use of materials, equipment and staff to maximize efficiency and effectiveness.
• Acts as a good steward of Damar and/or client finances.
• Shows initiative by identifying solutions to work towards improving stakeholder satisfaction.
• Prioritizes duties in a manner consistent with organizational objectives and growth.

Accountable

• Works with staff and facilitates training of staff, ensuring all staff complete training as required and on time per program specifications.
• Provides support to the Lead Staff in managing staff schedules according to staffing budget.  Ensures assigned unit(s) are staffed in alignment with regulatory requirements, including working the unit as required.
• Manages assigned unit Petty Cash and Allowance functions.
• Along with the QDDP and the Lead Staff, promptly resolves any discrepancies or conflict between programming, medical, dietary, and vocational aspects of the child’s assessment and program.
• Under the guidance of the QDDP, ensures assigned units are following program schedule and have necessary supplies.
• Backs up the QDDP in representing clients in Court Reviews and IEP/Case Conferences by providing accurate information regarding the client’s treatment progress and areas of need.
• Serves as an active member of an interdisciplinary treatment team by attending and participating in monthly treatment reviews and weekly service line meetings.
• Organizes program meetings monthly.
• Attends mandatory staff meetings, LTM, IEP/Case Conferences, Child and Family Team meetings, and other meetings as assigned.
• Adheres to all policies and procedures as defined in the Employee Handbook and Damar Operational Policies and Procedures Manual.
• Responsible for purchasing, staffing, and overtime budgets.

Respectful

• Ensures that all activities, services and programs through Damar are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Damar clients.
• Respects the culture, diversity and rights of all clients, their families and the community.

Qualifications

Education:

Must possess one of the following:

• Bachelor’s Degree combined with one year of full-time experience working with behavioral challenges and/or individuals identifying with the DD/ID population.

• Associate degree or 48 completed credit hours combined with two years of full-time experience working with behavioral challenges and/or individuals identifying with the DD/ID population.

• High School Diploma or GED combined with four years of full-time experience working with behavioral challenges and/or individuals identifying with the DD/ID population.

Experience:

• One year of people management experience preferred along with one bulleted criteria from Education listed above.

Equipment Familiarity: Proficiency with MS Office applications including: Word, Excel, Outlook and PowerPoint.

 

Certifications, Licenses or Special Training:

• Minimum age of 21 per licensure requirements.
• No felony convictions or other criminal offenses involving a dependent population.
• Must meet and maintain background screening requirements for all Damar Programs as detailed in policy 1.HR.02 Pre-Employment and Employee Background Checks.
• Valid Indiana driver’s license and driving record that meets eligibility requirements of Damar’s insurance carrier (for all positions requiring driving).
• Successful completion of pre-employment physical required. 

Abilities:

• Ability to follow and execute specific verbal and written instructions.
• Ability to communicate effectively, both verbally and in writing.
• Ability to promote and maintain positive interaction with all internal and external stakeholders.
• Strong leadership skills with a collaborative and team-oriented style.
• Prior experience working effectively within budget parameters.
• Knowledge and self-awareness of personal bias.
• Demonstrated respect for cultural, ethnic, spiritual and linguistic diversity and values including differences in personal goals, lifestyle choices and varying family backgrounds and histories.
• Ability to pass and maintain Therapeutic Crisis Intervention (TCI) certification if working in children’s residential home/unit licensed by Dept. of Child Services (DCS).
• Ability to physically manage and restrain clients when necessary, including ability to assist in lifting, maneuvering, and physically supporting individuals up to 200 pounds; ability to lift up to 35 pounds.