Overview

Job Title: Health Services Quality Manager

Department: Health Services

Manager: Chief Administrator, Health Services

Schedule: Full Time

Compensation: Salary / Exempt

Job Summary: The Quality Manager is responsible for leading quality improvement initiatives and ensuring compliance with state, federal, and accreditation standards across all health services programs. This role drives value-based care implementation, supports organizational readiness for audits and site visits, and champions data-driven strategies to enhance patient outcomes, operational efficiency, and program excellence.

Responsibilities

• Makes recommendations to the Chief Administrator, Health Services, and the Vice President of Medical Services, on areas for process improvement.
• Leads and oversees Value-Based Care initiatives to improve quality outcomes and operational performance.
• Monitors and analyzes patient level data.
• Serves as a CINI Task Force Representative, ensuring alignment with organizational goals and compliance standards.
• Participation in the Patient-Centered Medical Home (PCMH) implementation committee, providing guidance and ongoing support for certification and maintenance.
• Support for Uniform Data System (UDS) reporting and related quality data activities.
• Indiana Quality Improvement Network (IQIN) participation and coordination of programming requirements.
• Operational Site Visit (OSV) support, as needed.
• Coordinate and respond to document requests from federal and state agencies, as needed.
• Reviews and maintains the Health Services policies and procedures to ensure compliance and best practices.
• Makes recommendations for the designs and implementation of internal quality improvement processes within Health Services.
• Leads and supports program and process development initiatives.
• Seeks the best use of materials, equipment, and staff to maximize efficiency and effectiveness.
• Take pride and ownership in Damar’s facilities and assigned work areas.
• Acts as a good steward of Damar and/or patient finances.
• Utilizes data collection in relation to driving and tracking outcomes and achieving agency initiatives and goals.
• Prioritize duties in a manner consistent with organizational objectives and growth.
• Adheres to all policies and procedures as defined in the Employee Handbook and Damar Operational Policies and Procedures Manual.
• Performs other duties as assigned. 

Qualifications

Education: Bachelor’s degree required.

 

Experience:

• 2 years of management experience required.
• At least 2 years of experience in healthcare quality management, compliance, or performance improvement, preferred.
• Prior experience with Electronic Medical Records (EMR) preferred.
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Equipment Familiarity: Proficiency in medical instruments and equipment.

 

Certifications, Licenses or Special Training:

• Minimum age of 21 per licensure requirements.
• Trauma informed care and de-escalation training.
• Ability to pass and maintain CPR Certification. 
• Must meet and maintain background screening requirements for all Damar Programs as detailed in policy 1.HR.02 Pre-Employment and Employee Background Checks.
• Valid Indiana driver’s license and driving record that meets eligibility requirements of Damar’s insurance carrier (for all positions requiring driving).
• Successful completion of pre-employment physical required. 
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Abilities:

• Ability to effectively communicate with staff, patients, and external stakeholders.
• Ability to follow and execute specific verbal and written instructions.
• Ability to communicate effectively, both verbally and in writing.
• Ability to promote and maintain positive interaction with all internal and external stakeholders.
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