Essential Duties and Responsibilities: 

Administrative & Front-Line Support 

• Serve as first point of contact for the Career Center, Residence Life, and Housing Operations departments and provide professional communication with students, alumni, faculty, and employers  

• Share in maintaining, updating, organizing, and protecting the office’s shared network as well as digital and paper files, including extensive databases of confidential information 

• Manage calendars, appointments, emails, room reservations, equipment logistics, and event set-up 

• Monitor and respond to the Career Center and Residence Life email inboxes 

• Maintain office inventory, order supplies, and ensure a professional office environment 

• Train and supervise student employees and manage all payroll tasks for the student workers in the departments  

• Provide support during Career Center programming and employer events 

• Coordinate marketing and outreach efforts in partnership with Career Center staff 

• Provide support, as needed, to other offices in the Division of Student Life   

Handshake Operations 

• Support data collection, Handshake oversight, surveys, and assessment measures  

• Serve as the primary administrator and subject matter expert for the Handshake platform, ensuring optimal utilization by students, employers, and staff 

• Manage user access, system settings, employer approvals, job postings, events, and data integrity within Handshake 

• Collaborate with the Career Center team to develop and implement strategies to increase student and employer engagement with Handshake 

• Train students, staff, and faculty on Handshake functionality through workshops, user guides, and one-on-one support 

• Monitor system performance and stay informed of platform updates and best practices through vendor communication and professional networks 

• Oversee marketing and communication efforts related to Handshake and related platforms to maximize user engagement  

• Analyze and report on system usage, engagement metrics, and outcomes 

General Operations and Logistics 

• Coordinate marketing and outreach efforts in partnership with Career Center, Residence Life, and Housing Operations staff 

• Stay current on trends and innovations in higher education technology and recommend tools that improve student experience and service delivery 

• Handles background checks by verifying Government agencies IDs and following processes in align with FERPA  

Job Requirements: Education, Experience and Skills:

• Bachelor’s degree or equivalent work experience, and at least 2–3 years of experience in an administrative, student-facing, or customer-service role in higher education
• A commitment to support and enhance the Catholic identity of the University and experience working with diverse student populations
• Excellent organizational and planning skills
• Ability to establish trusting and respectful relationships with students
• Proficiency in Microsoft Office Suite and Workday
• Ability to maintain professional but friendly demeanor at all times, including ability to remain calm and patient in stressful situations
• Ability to engage in emergency situations
• Ability to multitask efficiently
• Flexibility to a work schedule that may include occasional evening and weekend responsibilities

Salary Range :

$50,000 - $55,000/year

(Actual compensation will be commensurate with experience, education, and qualifications).

Employee Benefits:

This full-time, exempt position includes full benefits and vacation, holiday, and sick leave. The university offers a generous benefits package, including tuition remission for graduate and undergraduate classes at Mount St. Mary’s University, a retirement program with a match, as well as a generous paid time off schedule. For a complete list of employee benefits, please visit: http://inside.msmary.edu/more/human-resources/index.html